hbaj's Privacy Policy

1. Introduction and Purpose

hbaj ("we", "our", or "platform") provides a trusted online betting and casino service for players in Bangladesh. We place the highest importance on the privacy of our users. The goal of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is kept secure.

We believe that data protection is not just a legal obligation, but a fundamental basis of our relationship with our users. By registering with hbaj or using our services, you give your consent to the terms of this privacy policy.

This policy may be updated from time to time. For any significant changes, we will notify you at your registered email address. The latest version will always be available on the hbaj.cam website.

2. What Information We Collect

hbaj collects various types of information, described in detail below:

2.1 Personal Identification Information

During registration and account verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Residential address
• National ID (NID) or other government-issued identification details (for KYC verification)

2.2 Financial Information

To process deposit and withdrawal transactions and to prevent financial fraud, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay)
• Mobile banking number (for payment confirmation)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Technical Information

Information collected automatically during use of the website and app:

• IP address and geographic location
• Device type, operating system, and browser information
• Login and logout times and dates
• Session duration and browsing history
• Cookies and similar tracking information

2.4 Gaming Activity Information

To ensure responsible gaming and to improve service quality, we collect:

• Play history and preferred game information
• Bet amounts and outcome records
• Bonus and promotion usage information
• VIP level progress and cashback information

3. Purpose of Information Use

hbaj uses collected information for the following purposes:

3.1 Account Management and Verification

We use your identification information to create and manage your account and to ensure its security. This information is essential for completing the age verification (21+) and Know Your Customer (KYC) process.

3.2 Financial Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests and to prevent financial fraud. This information plays an important role in completing withdrawals, typically within 30 minutes to 3 hours.

3.3 Customer Support

Our 24/7 Bengali support team uses your account information to resolve your issues quickly and effectively. Records of conversations via live chat and email support are kept.

3.4 Responsible Gaming Monitoring

We monitor your gaming behavior to identify problematic gambling patterns and, where necessary, to provide limit-setting or self-exclusion options.

3.5 Service Improvement and Personalization

By analyzing your preferences and usage patterns, we provide you with more relevant game recommendations, bonus offers, and services. This information is also used to send relevant promotional content.

3.6 Legal and Regulatory Compliance

Certain information is retained to prevent financial crimes, comply with anti-money laundering (AML) regulations, and meet applicable legal obligations.

4. Information Sharing and Third Parties

hbaj never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, and Upay. These partners follow strict privacy rules.

4.2 Technology Service Providers

Game software providers, cybersecurity firms, and cloud infrastructure providers have access to a controlled amount of information, but only for the purpose of delivering their specific services.

4.3 Legal Authorities

Information may be disclosed in accordance with applicable law in the event of a court order, a legitimate request from a government agency, or a legal process.

4.4 Fraud Prevention

In cases of suspicious activity or fraud, limited information may be shared with relevant financial security agencies.

5. Data Security Measures

hbaj applies multiple layers of security measures to keep your information safe:

5.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data transmission between you and our servers secure. You can confirm this by seeing "https://" and the lock icon in your browser.

5.2 Access Controls

Only authorized staff have access to your personal information, and they work under strict confidentiality agreements. All access is logged and regularly audited.

5.3 Two-Factor Verification

We offer Two-Factor Authentication to ensure the security of your account. You will be sent an immediate alert for any suspicious login attempt on your account.

5.4 Secure Data Storage

Your information is stored on secure, encrypted servers. Sensitive data is stored using hashing technology, which means the original data is not directly readable.

5.5 Security Audits

The security of our systems is regularly tested by third-party experts. Any identified security vulnerability is addressed as soon as it is found.

6. Cookie Policy

hbaj uses cookies to improve the experience of using the website and to enhance service quality.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They keep your login session active and ensure security. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and account preferences. They make your experience more personalized.

6.3 Analytics Cookies

These cookies are used to understand website usage patterns and to collect anonymous statistics for service improvement. This information is never personally identifiable.

You can control cookies at any time through your browser settings. However, disabling essential cookies may affect some website functionality.

7. Data Retention Period

hbaj retains your personal information only for as long as it is necessary or legally required:

• Active account information: retained in full for as long as the account remains active.
• After account closure: financial information and KYC records are retained for a specified period as required by law.
• Gaming logs: retained for a specified period for audit purposes.
• Communication records: retained for a specified period to improve customer service quality.

After the designated period, information is securely deleted or anonymized so that it is no longer personally identifiable.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of what information we hold about you. Once the related verification process is complete, we will provide the information to you in a timely manner.

8.2 Right to Correction

If any information on your account is incorrect or incomplete, please let us know. We will correct it as soon as possible.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal, financial, or regulatory obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. In this case, you will be removed from promotional communications.

8.5 Right to Data Portability

In certain circumstances, you may request your personal information in a structured and readable format.

To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat.

9. Protection of Minors

hbaj strictly prohibits providing services to anyone under the age of 21. Age verification during registration is mandatory. If we become aware that a minor has created an account, we will:

• That account will be immediately closed.
• All related information will be processed in accordance with applicable law.
• Any funds remaining in the account will be arranged for return.

If a parent or guardian suspects their child is using our platform, please notify us immediately at [email protected].

10. Policy Changes

hbaj reserves the right to update or amend this privacy policy as needed. For any significant changes, we will take the following steps:

• A notice of the changes will be sent to your registered email.
• The "Last Updated" date on this page of the website will be changed.
• For significant changes, your explicit consent may be sought before the new policy takes effect.

Continued use of the platform after an update will be taken to mean that you have agreed to the revised policy. For this reason, we recommend that you review this page regularly.